Support
Something not working? Write to us and describe what you were doing, which macOS version you're on, and what the server is (OpenSSH on Linux, a NAS, a shared host…). We answer in English and Italian.
Before you write, two things solve most cases
“Authentication failed” with the right password
Some servers only accept passwords through keyboard-interactive authentication, which this version does not support yet. Try key-based authentication instead.
A volume that stopped mounting after an update
Unmount and mount again from the app: the preflight will show you the server's fingerprint and re-register the host key.
Writing to us
Include the macOS version, whether you are on Apple silicon or Intel, what kind of server you are connecting to, and what you saw on screen. Never send us a password or a private key — we do not need them and we do not want them.
Subscriptions, refunds and billing
These are handled entirely by Apple. Manage or cancel your subscription in App Store settings; refunds are requested through Apple's Report a Problem page. We have no access to your payment details.